We Provide the Most Responsive and Knowledgeable Support
We understand the frustration of waiting on a fix for something that's critical to your work. Our job is to make it easy to get help, know what to expect, and get back to work quickly.
100%
Satisfaction Goal
24/7
Monitoring
2 Hours
Resolution Time Goal
20 Mins
Response Time Goal
Issue Routing
Already a client? This page explains the fastest ways to reach our team. Use the left side for emergencies and security incidents; use the right side for everyday support and questions.
Emergency Priority
Normal or Low Priority
For anything affecting an entire office, production, or cybersecurity, please call first, then follow up with an email so we have written details.
Call: +1-502-977-8899
Email: [email protected]
For issues affecting a single person, non‑critical services, or general questions, use any of these options:
Call: +1-502-977-8899
Portal: Service Portal
Email: [email protected]
Cybersecurity Incidents
Cybersecurity incidents get the utmost attention. If you suspect or are aware of an incident:
Call
+1-502-977-8899
Service Hours
Our hours are Monday to Friday 8AM to 5PM Eastern, except holidays which are emergency only.
After-hours support is available to our clients 24x7x365 through our phone. Leave a voicemail on the after-hours option and we'll call back within twenty minutes.
During business hours, we aim to respond within about 20 minutes and resolve most issues within 2 hours, depending on complexity and your availability.
Low Priority Isn't No Priority
Every issue our clients report matters to us. We triage incoming support requests to make sure the most urgent "fires" are put out first — keeping everyone's operations running smoothly. That might mean a password reset waits behind an office‑wide outage, but it still gets handled promptly and professionally.
When you submit a ticket, our First Response SLA measures when a team member personally responds to your issue, not just when you receive an automated confirmation. And our Resolution SLA tracks the time we actively spend working on your ticket, rather than the total life of the issue. Since we don't control customer response times, this approach ensures a fair and transparent measure of progress.
Personal Response Fair SLA Tracking Transparent Progress
Need Immediate Assistance?
Our team is ready to help. Reach out now for fast, professional support.